Frequently Asked Questions mekdi88a
Answers for Malaysian Players

mekdi88a encourages players who need support to contact our customer service team via live chat or email, available 24/7. We also direct players to recognised responsible gambling support organisations. Do not delay seeking help — the earlier you do, the easier the situation is to manage. Our support is available in both Bahasa Melayu and English.

Players can request a cooling-off period or self-exclusion by contacting the mekdi88a support team via live chat or email. Provide your account details and state the duration you require. The request will be processed promptly. While the exclusion period is active, you will not be able to log in or carry out any transactions.

Some warning signs to watch for: gambling with money meant for daily expenses, finding it hard to stop even when you plan to, lying to family about gambling activities, or feeling the need to gamble to cope with stress. If you recognise any of these signs, contact mekdi88a support or seek professional help immediately. ⚠️

All mekdi88a players must be 21 years of age or older. This is a mandatory requirement under our international licence. During registration, you may be asked to provide identity verification documents such as a MyKad or passport to confirm your age. Accounts found to be using the identity of an underage individual will be suspended immediately.

Yes. mekdi88a provides self-control tools for players who want to set deposit or betting limits. Contact our support team via live chat for assistance setting these limits on your account. These controls help you stay within the budget you set for yourself and gamble more responsibly.

Sic Bo is a traditional Asian dice game played with three dice. Players place bets based on the outcome of the dice roll — for example the total, a specific combination, or a single number. At mekdi88a, Sic Bo is streamed live with a real dealer from a studio equipped with high-quality cameras, giving you an experience close to a physical casino.

Yes, the dealers in mekdi88a live casino games are real people working from a professional studio. The game is broadcast live via video stream to your device. You can watch the dealer handle cards or dice in real time, while bets and results are processed automatically by the system. This brings the feel of a traditional casino to your own home.

Roulette offers a wide range of bet types. Inside bets include a single number (straight up), two numbers (split), three numbers (street), four numbers (corner) and six numbers (six line). Outside bets include red or black, odd or even, high or low, column and dozen. Each bet type carries a different payout multiplier.

Table limits vary by game type and the table you choose. Generally, lower-limit tables suit newer players who want to practise, while higher-limit tables are intended for experienced players. The current limits for each table are clearly displayed before you join, so you can choose one that fits your budget.

Baccarat is a card game where you bet on whether the "Player" or "Banker" hand will have a value closest to 9. You can also bet on a "Tie" if both hands end up with the same value. Cards worth 10 and face cards count as zero. At mekdi88a, live baccarat is available with professional dealers running the game in real time.

The wagering requirement at mekdi88a is 10x the bonus amount received. For example, if you deposit RM100 and receive a bonus of RM120, the wagering amount is RM120 × 10 = RM1,200. Only after reaching this wagering total can winnings from the bonus be withdrawn. Your own deposit amount is not subject to this requirement.

The mekdi88a welcome bonus is credited automatically when you make your first deposit after registering. The bonus is 120% of your deposit value up to a maximum of RM500. For example, a deposit of RM100 gives a bonus of RM120, bringing your total balance to RM220. No promo code is needed — the bonus is credited directly to your account once the deposit is successfully processed.

Yes, players who do not wish to continue with the wagering requirement can request a bonus cancellation through mekdi88a customer support. However, once the bonus is cancelled, you will not be able to claim it again. Any winnings generated from the bonus before the cancellation will also be forfeited. We recommend reading the full terms before making a decision.

Generally, bets placed on slot games, most casino games and live table games will count toward the wagering requirement. However, some games may be excluded or count at a different percentage. For the full list of eligible games, check the promotions terms page or ask the mekdi88a support team directly.

Yes. mekdi88a runs a VIP programme with three tiers: Bronze (weekly cashback of up to 0.3%), Silver (up to 0.5%), and Gold (up to 0.8%). Your tier increases based on your gaming activity over time. The more active you are, the higher your VIP tier and the cashback benefits you are eligible to receive each week. 🏅

No. mekdi88a enforces a policy of one account per person. Players found to hold multiple accounts risk having all their accounts suspended and any remaining balance may be forfeited. If you are having trouble with an existing account, please contact our support team for assistance without needing to register again.

On the mekdi88a login page, click the "Forgot password?" link and enter the email address you registered with. You will receive an email containing a link to set a new password. If the email does not arrive within a few minutes, check your spam folder. If the issue persists, contact our live chat support, which operates 24/7.

Yes, you have the right to request account closure at any time. Contact the mekdi88a support team via live chat or email with your request. Before the account is closed, make sure any remaining balance has been withdrawn first, as funds left in the account may not be recoverable after closure. The closure process is usually completed within a short period.

Changes to personal details such as your mobile number or email address must be made through the account settings section or by contacting mekdi88a customer support. You may be asked to verify your identity first through a brief KYC process before the changes are applied, to protect the security of your account.

A mekdi88a username typically consists of a combination of letters and numbers with no spaces. For your password, you are advised to use a mix of uppercase letters, lowercase letters, numbers and special characters for better security, with a minimum length of eight characters. Avoid using easily guessed information such as your date of birth or your own name.

The mekdi88a identity verification (KYC) process generally requires you to upload a copy of your MyKad or passport. Processing time depends on how quickly you submit complete and clear documents. If documents are provided at the time of registration, verification can be completed within a short time. Contact our support team if you need guidance on what documents are required.

mekdi88a accepts a range of deposit methods for the convenience of Malaysian players: Touch 'n Go eWallet, DuitNow, FPX Online Banking, Boost, and cryptocurrency (USDT, BTC, ETH). The minimum deposit for each method is RM20. Choose the method that best suits your needs when making a deposit.

To deposit with cryptocurrency, select the crypto option on the deposit page and choose the currency you want — USDT, BTC or ETH. The system will generate a unique wallet address for that transaction. Transfer the amount you want from your crypto wallet to that address. The minimum deposit remains the equivalent of RM20, and the credit to your mekdi88a account typically appears once the network confirmation is complete.

mekdi88a does not charge its own processing fee on your deposits. However, your wallet provider or bank may apply a small fee according to their own service terms — this is outside our control. To ensure the full deposit amount reaches your account, check your payment provider's terms beforehand.

Select "FPX Online Banking" on the mekdi88a deposit page, then choose your bank from the list provided — such as Maybank, CIMB, Public Bank, RHB and others. You will be directed to your bank's online banking portal to complete the transaction securely. Once the payment is confirmed by your bank, the credit will be added to your mekdi88a account.

Withdrawals at mekdi88a are typically processed within 15 minutes to 2 hours after your request is approved. The minimum withdrawal amount is RM50. Actual processing time may vary depending on the withdrawal method chosen and the relevant verification period. To speed up the process, make sure your account is verified (KYC completed) before submitting a withdrawal request.

If your deposit via Touch 'n Go eWallet has not been credited after a few minutes, first check whether the transaction was successfully deducted from your eWallet balance. If the amount was deducted but your account has not been credited, save a screenshot of the transaction and contact mekdi88a support via live chat. Our team will review and resolve the issue promptly.